Customer Service

General Policies

ALL IN STOCK ITEMS SHIPPED IMMEDIATELY.

Customer will be notified by e-mail or by phone in the event an item is not in stock.

Swiss Army products cannot be shipped overseas.

View Return Policy View Privacy Policy



Shipping Policies

We offer the following shipping methods and delivery times:

Standard:

Ground

Express:

Second Day Air

Overnite:

Next Day Air


Shipping Charges

Order Value

Shipping Charges

Standard

Express

Overnite

below $0.01

$6.00

$8.00

$10.00

from $0.01 to 74.99

$6.00

quote

quote

$75.00 and more

FREE

quote

quote



ยป We will give shipping charges to you via e-mail for shipment outside of the United States and request your approval prior to shipment.



Taxes

We collect state sales tax when the shipping address is in one of the following states:


State

Rate


NY

8.875%



Credit Cards Accepted

Please note that we accept American Express, Discover, Mastercard, and Visa.



Warranties

All of the products we sell are first quality and include the manufacturers warranty.



Return Policies

All merchandise is brand  new and fully guaranteed by the manufacturer.
If for any reason you're not fully satisfied with your purchase, you may return it for a full refund or exchange within 14 days of receiving order.

A return authorization must be obtained by calling 1-800-584-4774 or by e-mail to orders@luggagesource.com.  Merchandise must be in brand new condition and must be returned via a carrier where a signature is required, such as, UPS, Fedex, or USPS. Customer is responsible for any shipping charges or fees. Credit will be issued upon receipt.




Store Privacy Policies

The Information We Collect:

No customer information is ever sold or given to a 3rd party under any circumstances.

This notice applies to all information collected or submitted on the luggagesource website or by phone. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

  • Name
  • Address
  • Email address
  • Phone number
  • Credit/Debit Card Information
  • etc.

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

  • Name
  • Address
  • Phone Number
  • etc.

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

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